Carkenny support

Contact us

Email hello@carkenny.app. Tell us what you were doing, your phone model and the app version (Menu, bottom of the screen). We aim to reply within [2] business days.

Common questions

How do I connect my vehicle?

Open the app, choose Add vehicle, and sign in to your vehicle maker's account when asked. You choose which data to share, and you can stop at any time.

Which vehicles work?

Support depends on the vehicle maker, model and year, and on our connection provider. If your car does not appear, email us with its make, model and year.

Why is some data missing?

Vehicles report different data at different times, and some data is only available when the vehicle is awake or has a connection. Cabin camera and microphone data are not available through this connection.

How do I disconnect a vehicle?

Remove it in the app, or remove Carkenny's access from your vehicle maker's connected-services settings.

How do I delete my account and data?

In the app, open Menu, then Delete Account, and confirm. This permanently deletes your account and the records stored with it. If you cannot sign in, email us from the address on your account and we will delete it for you.

I forgot my password.

On the sign-in screen choose Forgot Password and we will email you a reset link. If you signed in with Apple, there is no Carkenny password to reset.

Is a Carkenny record accepted as evidence?

That is decided by the insurer, police or court involved. Carkenny keeps a time-stamped record and does not guarantee how it is treated. Read our Terms and Privacy Policy.